2023 Jeep Grand Cherokee Problems

Half of the owners who gave a mileage had the problem by about 22,000 miles.

What to check before you buy

• Test every switch: windows, locks, mirrors, seat heaters, the screen, the backup camera, Bluetooth and every USB port.
• Watch the dash at startup. Every warning light should come on briefly and then go out.
• Have the battery and charging system tested. A weak alternator or battery drain shows up here.

Tools that help

What owners said

The control panel of the radio became inoperable and rebooted itself right after a software update. We have had multiple problems with this console and the dealer has failed to fix it or stop the updates which cause the problems. From what I understand, this is a known problem. [XXX] [XXX] AI Overview The radio and infotainment system in…Owner complaint, filed 2026

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while stopped at a traffic light, the vehicle lost motive power and failed to restart. The electrical functions became inoperable. The vehicle was unable to restart, and Police assistance was needed before the vehicle was towed to prevent a crash. A Police report was…Owner complaint, filed 2026, at 5,376 miles

Half of the owners who gave a mileage had the problem by about 24,000 miles.

What to check before you buy

• Ask the seller not to warm the car up, and start it cold. Listen for ticking, knocking or a rough idle in the first minute.
• Pull the oil dipstick and the oil cap. Low oil, a gasoline smell or a milky film on the cap are reasons to walk away or get an inspection.
• Plug in an OBD2 scanner. Stored or pending codes matter, and so do readiness monitors that show "not ready", which usually means the codes were cleared right before the sale.
• Ask for oil change records. A gap in the records on a model known for engine complaints is a negotiating point at minimum.

Tools that help

What owners said

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V766000 (ENGINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The…Owner complaint, filed 2026

Recall 68C I can’t drive my vehicle while the dealership awaits a replacement battery from manufacturer. I have not been offered any compensation from Jeep.Owner complaint, filed 2026

Half of the owners who gave a mileage had the problem by about 27,000 miles.

What to check before you buy

• Drive over a few bumps and potholes slowly with the radio off and listen for clunks or rattles.
• Check the tires for uneven wear on the inside or outside edges, a sign of alignment or suspension trouble.
• Look behind the wheels for oily, wet shocks or struts.

Tools that help

What owners said

On [XXX], while traveling southbound on [XXX] south of Santee, South Carolina, my vehicle lost its passenger-side rear coil spring. I was towing a trailer and initially attributed the vehicle's low rear stance to the trailer’s weight. After arriving in Bluffton and returning the trailer, the rear remained low. I looked underneath the…Owner complaint, filed 2026

I received a letter that there was a recall on my vehicle. The letter also stated there was no remedy and that all cars may not be effected. I took my car to the dealership and had it checked out and learned one of the rear coil springs is indeed bowed out and not particularly safe to drive.Owner complaint, filed 2026

Parts named most: Automatic emergency braking (25), Warnings (21), Blind spot detection (8).

What to check before you buy

• Where it is safe, try the adaptive cruise and lane keeping on the test drive and watch for sudden braking or warnings with nothing there.
• Check the windshield in front of the camera and the bumper sensors for cracks, chips or poor repairs.
• Ask whether the windshield has been replaced. The camera has to be recalibrated afterward, and many shops skip it.

Tools that help

What owners said

the rear cross traffic warning and blind spot warning DO NOT ALARM if you have an iphone connected to Carplay when you start the car and that iphone is on silent. I would think that a critical safety feature like this would be completely separate from connected devices. I almost backed into a child crossing on a bike because of this…Owner complaint, filed 2026

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 26V562000 (Suspension); however, the part to complete the recall repair was not yet available. The dealer was contacted by phone. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.…Owner complaint, filed 2026

What to check before you buy

• Smell around the engine bay and under the rear of the car for raw fuel.
• On the test drive, accelerate firmly from a stop and up a grade. Stumbling, surging or a flashing check engine light are red flags.
• Fuel pump recalls are common. Check this exact VIN for open recalls before you buy.

Tools that help

What owners said

After receiving the 68C update my vehicle has had a constant power drain from the high voltage battery that lessens the advertised mileage in all electric mode. In addition, the power output in all electric mode is severely reduced and poses a safety issue when attempting to merge into traffic or when having to accelerate to avoid a…Owner complaint, filed 2026

Hybrid/battery system is locked out and fails to operate in freezing weather (FORM status malfunction) Both winters I have owned this vehicle it will not operate on battery from mid-September until March or April. None of the ridiculous "fixes" do anything including oil changes, fuel additions or driving for 2 hours (!) to burn off oil…Owner complaint, filed 2026

Half of the owners who gave a mileage had the problem by about 23,000 miles.

What to check before you buy

• Turn the wheel lock to lock while parked and listen for groaning, clicking or binding.
• On a straight road the car should track straight with the wheel centered and no loose feeling.
• A power steering warning on the dash, even briefly, deserves a mechanic’s look before you buy.

Tools that help

What owners said

Power steering light came on and I took my 2023 Jeep Grand Cherokee (3.6L) to Cape Coral Chrysler Jeep Ram and they said it would be $3929.89 to fix for me. Replace Steering Rack and Pinion. This is a SAFELY ISSUE and I feel I should have to pay that much to fix a 2023!!!Owner complaint, filed 2025

Today my steering locked up ,was not driving on the highway but was on my way when the steering said on my screen the loss of power steering .So afraid this will happen again and me driving. Yes it is at dealership now. Had to have it towed. The Vehicle is at dealership .Yes the red steering wheel was on the screen and the loss of…Owner complaint, filed 2025

Half of the owners who gave a mileage had the problem by about 35,000 miles.

What to check before you buy

• Drive it from cold if you can. Shifts should be smooth in every gear, including reverse.
• Feel for slipping (revs rise without the car speeding up), shudder at low speed and a delay when you put it in gear.
• Listen for whining, which is a common CVT complaint, and clunks when you go from drive to reverse.
• If it has 4WD or AWD, engage it on the test drive and ask when the transmission and differential fluids were last changed.

Tools that help

What owners said

The contact owns a 2023 Jeep Grand Cherokee. While the contact’s daughter was reversing the vehicle, the hybrid vehicle suddenly changed direction, and the vehicle drove forward approximately 3 feet and stalled. The vehicle was towed to the local dealer. The contact was informed that the part needed to repair the vehicle was on back…Owner complaint, filed 2026, at 64,000 miles

Vehicle was charged to full overnight. Vehicle was warming up in the garage on the charger in EV mode for approx 20 minutes. Vehicle cabin was warm when unplugged and put in reverse. Vehicle struggled to get through minor snow until traction control was turned off even with being set to "snow" mode (excessive slip). Outside temperature…Owner complaint, filed 2026

Half of the owners who gave a mileage had the problem by about 35,000 miles.

What to check before you buy

• The pedal should feel firm and the car should stop straight without pulling, grinding or a pulsing pedal.
• The ABS and stability control lights should go out after startup and stay out.
• Look through the wheels at the rotors. A deep lip on the edge means brakes are due soon, which is a fair thing to negotiate on.

Tools that help

What owners said

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed searching for a parking spot, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal was depressed to the floorboard; however, the vehicle crashed into three…Owner complaint, filed 2026, at 35,000 miles

The vehicles dashboard lit up like a Christmas tree while driving ( Abs, traction control, check engine light) and the brakes virtually not functional. This has now occurred 3 times. After the first occurrence and the Abs module being replaced it occurred 17 days later and then stated to be an issue with a software update. 5 days after…Owner complaint, filed 2024

What to check before you buy

• On the test drive, press the gas gently and firmly. The response should be smooth with no lag or surge.
• Set the cruise control, then use resume and cancel to make sure each one works.

Tools that help

What owners said

Multiple times the vehicle will drive very jumpy even if not pressing on the gas or brakes. When accelerating or braking the car will randomly drastically respond to the pedals or barely respond almost making it impossible to stop at times. The inconsistency of breaking and gas power has caused me almost be hit or hit someone else…Owner complaint, filed 2026

While merging onto RT684 I went to accelerate and the car was non-responsive to me pushing on the gas. The car continued to not respond to the accellerator and then the "Service 4wD" light came on the dashboard. This was a safety issue because I had no notice that there was an issue until after the issue took place, a car was very close…Owner complaint, filed 2026

What to check before you buy

• Check every light: headlights on low and high, fog lights, brake lights, turn signals and reverse lights.
• Run the wipers on every speed with washer fluid, and run the defroster front and back.

Tools that help

What owners said

My vehicle auto high beams do not work when in the auto position this is a similar issue to recall 12b that my vehicle was not included in!Owner complaint, filed 2026

My windshield has small bubbles in the laminate layer between the glass. It is only noticeable in the early morning and sunset when the sun shines directly through the glass windshield. The safety concern is at night when it is raining. When an oncoming car headlights come through the glass it is impossible to see the road. I have to…Owner complaint, filed 2025

What to check before you buy

• The air bag (SRS) light should come on at startup and go out within a few seconds. If it stays on, the system may not work in a crash.
• Air bag recalls are some of the most serious. Check this exact VIN for open recalls and get proof any recall work was done.

Tools that help

What owners said

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving 25 MPH, the vehicle was struck on the front driver's side in a four-vehicle crash. The front driver’s side air bag failed to deploy. The contact believed that the air bag should have deployed due to the location of the impact. The vehicle was deemed a…Owner complaint, filed 2026

On April 21, 2025, at approximately 6:30 a.m., I was operating my vehicle on a public roadway near the intersection of 98th Street and Indiana Avenue in Lubbock, Texas. While I was traveling at approximately 45 miles per hour, another driver operating a pickup truck pulled out of a grocery store parking lot directly into my path of…Owner complaint, filed 2026

Parts named most: Body (9).

What to check before you buy

• Look underneath with a flashlight. Utah road salt is hard on frames, brake lines and the bottoms of doors.
• Open and close every door, the hood and the liftgate, and lock and unlock each one.
• Use a paint thickness gauge and compare panels. A panel that reads very differently from the rest has likely been repaired.

Tools that help

What owners said

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving 60, 65 MPH, the vehicle made a rattling sound. The following day, the vehicle was taken to the dealer, where a technician installed a screw to secure a hanging plastic panel. However, the issue recurred while driving 45 MPH. Upon returning to the…Owner complaint, filed 2026, at 50,000 miles

I am requesting that NHTSA investigate a potential safety defect affecting 2022-present Jeep Grand Cherokee vehicles involving failure of the front bumper retention clamps. Owners of these vehicles are reporting that the front bumper mounting clamps begin to crack, break, or fail at approximately 30,000 miles, often occurring just after…Owner complaint, filed 2026

What to check before you buy

• Pull out and latch every seat belt, and let each one retract on its own.
• Try every seat adjuster, and watch for a passenger air bag "off" light when an adult is in the seat.

Tools that help

What owners said

My driver seat filled up with air in the lumbar while the vehicle was off. I tried adjusting the seat and it would not deflate. While I was moving my seat forward to get to the position for me to be able to drive the back of the seat blew apart.Owner complaint, filed 2026

The right side back seat belt became jammed and tighten around child's body. With no release button or no way to untangle the seatbelt, the belt had to be cut to prevent further tightening around child's body and to prevent suffocation.Owner complaint, filed 2026

What to check before you buy

• Read the four-digit DOT date on each tire. Tires older than about six years should be replaced, whatever the tread looks like.
• Check tread depth on all four. On AWD vehicles all four tires should match.
• The tire pressure light should go out after startup.

Tools that help

What owners said

I am reporting a systemic safety failure involving a 2023 Jeep Grand Cherokee sold as a "Certified Pre-Owned" (CPO) vehicle. Despite the mandatory 125-point CPO safety inspection, the vehicle was delivered with multiple safety-critical defects that should have prevented certification. Primary Safety Risks: Suspension/Stability: The…Owner complaint, filed 2026

STELLANTIS CASE # 90177098 TRAVELERS INSURANCE CASE # I4V3783 Without warning, the wheel collapsed and the vehicle rolled. Two other vehicles were involved in the accident. The Jeep was a total loss with driver injuries and alleged injuries from an individual in another vehicle involved in the accident. VEHICLE IS CURRENTLY UNDER…Owner complaint, filed 2024

What to check before you buy

• Ask for a hybrid battery health report from a dealer or hybrid shop.
• Watch for warning messages at startup and on the test drive, and confirm the car switches between gas and electric smoothly.

Tools that help

What owners said

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle hesitated. Additionally, while driving at slower speeds, the braking system independently engaged, and the vehicle came to a complete stop. The “Service Hybrid System” warning light illuminated. A dealer was contacted. The…Owner complaint, filed 2025, at 18,000 miles